The Cook & Boardman Group, LLC
  • 06-Jul-2017 to 04-Sep-2017 (EST)
  • Winston-Salem, NC
  • Winston-Salem, NC, USA
  • Exempt Full Time

We are currently recruiting for an ERP Systems Administrator to work in our Cook & Boarddman corporate office in Winston Salem, NC

Established in 1955, The Cook & Boardman Group, LLC ("C&B") is a privately-owned technical services business and specialty distributor. C&B is the nation's leading distributor of architectural hardware, doors, doorframes, and related building products for non-residential building applications throughout the United States.  C&B's operating units include Cook & Boardman, LLC; Precision Doors & Hardware, LLC; Architectural Building Supply, LLC; Martin Architectural Products; Hollow Metal Specialists; Hardware Consultants; Precision Millwork; Delta Door and Hardware; Pinnacle Door & Hardware and RDL Supply. Today, C&B operates from 23 locations across ten states and serves customers throughout the United States.


The ERP Systems Administrator (ESA) supports the successful delivery of ERP software & systems to the business as an integral member of the Information Technology Services team. ESA will serve as first level support on ERP related incidents and requests. As an ERP project resource, the ESA will participate in project planning and is responsible for the implementation of project tasks supporting the on-time delivery of project milestones.   ESA will be responsible for completing assigned recurring maintenance tasks related to ERP systems. ESA coordinates operations testing of ERP software & systems prior to new code & configurations being introduced to production. The ERP Systems Administrator (ESA) will maintain an understanding of ERP data flow & business needs in order to ensure better services and solutions, associated with ERP software & Systems, are provided in support of business growth and stability.

Job Duties

  • Participates on ERP projects through all phases. (Initiation, requirements definition and planning, build, testing, implementation and closeout)
  • Responsible for the on-time execution of project tasks.
  • Work effectively with other project resources which may be staffed with internal team resources, sales operations resources, third party consultants, and vendor
  • Provide tier 1 and 2 support for internal customers.
  • Log all incidents and requests in Service Desk software.
  • Document, Service Desk software, all pertinent end user information along with appropriate level of problem/request detail according to standard operating procedures.
  • Develop detailed test plans, test completion assessments, exit and entry criteria for testing.
  • Coordinate testing resources, both IT and Operations.
  • Communicate with ERP vendor(s) as necessary to schedule, implement, and close testing
  • Secure Operations approval prior to production launches
  • Responsible for completing assigned recurring maintenance tasks related to ERP systems.
  • Participates in maintenance planning activities

Minimum Qualifications

  • 4 year degree or equivalent, relevant experience
  • 2 years Project Management while using Comsense
  • 2 years Detailing while using Comsense
  • Excellent command of software systems

Knowledge, Skills and Abilities

  • Requires the ability to solve problems quickly and completely under duress.
  • Requires persistence and the use of methodical, well-reasoned logic in solving problems.
  • Outstanding organization, project management, critical thinking, and communication skills are a must.
  • Must be acutely detail oriented and able to see a task all the way from concept to cleanup.
  • Follow-through and persistence is essential

Please apply by submitting your resume via this job posting.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

The Cook & Boardman Group, LLC
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Cook Boardman (top) ABS (top) Exactitude (top) Precision (top) HMS (top) Martin (top) RDL Supply (top) Cook & Boardman Architectural Exactitude Precision Doors Hollow Metal Martin Arch. RDL Supply